SpinPanda Casino - Player's account is not being closed.

This casino won't close my account. I've already sent three emails explaining that I have a gambling addiction. The chat support told me they would forward it to the relevant department, but my account is still open, and I demand a €50 refund!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify whether you received any response to the emails you sent to the casino requesting to be self-excluded?
• Did you receive the email address to which you sent your self-exclusion requests directly from the casino's live chat support? I am asking because the casino's Terms and Conditions list contact@spinpanda.com as its official contact email address.
• Is your account fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika