Spinorhino Casino - Player’s self-excluded account has been repeatedly reopened.

εχω ζητήσει απο το καζίνο να κλείσουν τον λογαριασμό μου λόγο εθισμού μετά απο πολύ καιρό μου τον κλείσανε αλλα τον ξανάνοιξαν και αυτο έχει γίνει 3 φορές και εξακολουθώ να χάνω χρήματα

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when you first requested self-exclusion from this casino? Kindly forward the account closure or self-exclusion request you sent to the casino, along with their response, to veronika.f@casino.guru.
• Could you also clarify when your account was reopened? Did you request the reopening, or was it done automatically?
• Is your account currently accessible, or has it been blocked in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika