The player from Greece requests the closure of his account due to gambling addiction but has not received responses despite over 10 emails sent to support. He continues to play and lose money daily.
Spinorhino Casino - Player’s account closure request is being ignored.
Opened
Current status
Waiting for player to reply
6d 22h 26m 47s
Spinorhino Casino
Safety Index:Very lowCase summary
Discussion
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Public
yesterday
Translation
Good morning. I have requested over 10 times via email to close my account due to gambling addiction and they are ignoring me. I have sent to both support and info but there is no progress. In the meantime I continue to play every day losing a lot of money. Please I would like your help to permanently close my account. I know how professional you are about this and I ask for your help. Thank you
Automatic translation:
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Leoziniopas,
Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the General T&Cs, and I found this:
Self-Exclusion:
If you are diagnosed with a gambling addiction or wish to stay away from gambling for any other reason, we want to assist you in avoiding anything that may not be beneficial for you. "Self-Exclusion" means that you voluntarily choose to exclude yourself from all gambling services. This exclusion cannot be undone for the set period.
If you wish to self-exclude yourself from gambling, please message our support team at support@spinorhino.com and specify the desired time span, which can range from 1 day to 5 years. Our support team will guide you through the next steps and inform you of any necessary requirements.
Please note that Self-Exclusion is permanent for the selected duration and cannot be reversed for your own protection.
During the Self-Exclusion period:
You are not allowed to create a new account.
Any attempt to create a new account during Self-Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.
If you need further assistance, don’t hesitate to reach out to us.
Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
Thank you very much for your cooperation.
Best regards,
Kristina
