The player from Australia is facing issues with Spinoo, which is withholding her withdrawal and has rejected it due to alleged suspicious betting detected by the game provider's security system. She is struggling to communicate effectively with the casino, receiving only automated replies.
Spinoo Casino - Player’s withdrawal is delayed by the casino.
Opened
Current status
Waiting for player to reply
6d 23h 10m 18s
Spinoo Casino
Safety Index 2.6 Very lowCase summary
Discussion
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Public
17 hours ago
Spinoo is withholding my withdrawal and annoyingly it seems difficult to gain any real communication with a human. The only responses I'm receiving is one of two main automated replies, hence the reason why I have reached out to you guys in regards to my complaint and hopefully I can get help. Betting .30 cents on CIRCUS JOKER 4096 I got free spins. I'm well and truly aware that it is impossible to manipulate automated server side free spin sequences but as my winnings were multipled for each win, my last spin was multiplied by 2048. But Spinoo informed me that the game providers security system detected suspicious betting. As a result it rejected my withdrawal and forfeited my winnings.
The link in sharing (if its still available) is the game play of that win https://jili.playsharing.com/link/yZKQDRf5
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50 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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50 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinoo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
