The player from Greece has been requesting the permanent closure of his casino account for two months, but the casino continues to provide excuses and attempts to retain him by promoting offers. He reiterates that he only wants his account closed.
Spinoli Casino - Player’s account closure request is delayed.
Opened
Current status
Waiting for Casino Guru to reply
4d 21h 53m 35s
Spinoli Casino
Safety Index 4.0 LowCase summary
Discussion
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Public
4 days ago
Translation
I have been asking them to close my account permanently for 2 months now. They keep giving me excuses and telling me that it would be a shame to miss out on the offers they have. I tell them that I don't want anything else except for you to close my account. And they keep saying the same thing. The same answers over and over again
Automatic translation:
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2 days ago
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2 days ago
Dear vasiliadiskostas82,
Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:
Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.
On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).
Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at karla.m@casino.guru.
Thank you very much for your cooperation.
Best regards,
Kristina
