SpinoGambino Casino - Player’s withdrawal has been delayed.

Hi I made 3 withdrawals as the casino has limits on its withdrawals so I had to split them up into 3 1 for the amount of $1120 & 2 for the amounts of $1125 I can confirm I've received the $1120 however I have not received the 2 lots of $1125 I have been told by their customer support many different things being that they have processed the payments on the 8th of January 2026 and also I've been told that the payment was cancelled and returned back to my casino account which did not happen I did not receive any funds back into my account whatsoever I've got the emails and bank statements which prove the funds were not given to me Ive also provided them with the evidence too but they continue to ignore my requests on many occasions to provide me with information showing what they are saying they continue to gaslight me by referring me to the history on the account I've asked them to call me to discuss this situation and they don't they used to call me many times to get me to make deposits but now I'm being totally ignored please help

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Dear stevek25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you Karla I really appreciate your help and understand that you guys help ppl like me out of goodwill and you don't get paid for your hard work.

I am verified with that casino and the money was not won on a bonus I made the cashouts on the 1st & 2nd of January 2026 I've been told that the funds were going to be paid and they were approved infact the status was marked as "paid" on all 3 cashouts like I said before I can confirm that I received $1120 but not the 2 $1125 since the casino is now denying my last 2 cashouts and saying that the funds were returned to my account but it wasn't. I can also confirm that at the time of making the cashout request I did still have roughly $2400 still in my account but because I had maxed out the weekly limit I played it im saying this to you in advance so you don't over look this and it might seem that it was the funds they are talking about but this is incorrect I can also forward all the emails and transcripts from the chat with support thanks again

Dear stevek25,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla

I have been going backwards and forwards with them but remain on a stalemate after being told that the issue was resolved and that the funds had now been sent on the 8th of January but they were not

If you can provide me with an email to forward any communication with I am happy to do so.

Thanks Karla

Dear ${userName}, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I sent you emails with all the information