The player from Georgia requested a refund of his €560 deposit, which the casino support team confirmed was processed. However, after several days, the funds have not arrived in his bank account, and the casino has stopped responding to his emails. He seeks assistance from Casino Guru to obtain proof of payment or to recover his funds.
SpinoGambino Casino - Player's refund has been delayed.
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SpinoGambino Casino
Safety Index 7.3 Fresh casinoCase summary
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yesterday
requested a refund for my deposit of €560. The casino support team confirmed to me multiple times via email that my refund was processed and the money was sent to my bank account.However, after waiting for several days, the funds have not arrived in my bank account. I contacted the casino again, demanding an official transaction proof (ARN / payment confirmation) or immediate release of the funds. The casino has stopped responding to my emails and failed to provide any proof of transfer.
I am asking Casino Guru to intervene and help me get official proof of payment or receive my €560 deposit refund.
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5 hours ago
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5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinoGambino Casino. Please note that casino support refers to the money to be sent as the remaining balance.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Could you please share any insight into why you requested a refund, or why the casino issued a payout of your remaining funds?
- Could you please clarify how much the remaining balance on your account? Is the amount different from the amount from the €560 you indicated in your complaint?
- Please share any communication in which the reasons for the refund/trunsfer of funds is specified. Send the communication to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
