Spinny Casino - Player’s winnings haven’t been received yet.

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Dear PL_User2025,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

I TOLD you that the problem is not by the delay but LIES

Read my message again 😉

All screenshots are clear...

They lying' and canceled withdrawal with LIES.

+

You KNOW this companies are bad.

Do your job, help me

Thanks a lot

***

Dear PL_User2025,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

🙂

Dear PL_User2025,

I'm very sorry but you haven't answered my previous question. Please check my first reply and try to assist. All the details we ask for are essential if we wish to proceed with your case and assist you further.

Thank you in advance.

🙂

Dear PL_User2025, thank you for your reply.

Unfortunately, since you have decided to avoid cooperating in the resolution of this issue, we are unable to proceed further.

For the aforementioned reasons I will now close this complaint as rejected.

Thank you for your understanding.

Best regards,

Attila G.