HomeComplaintsSpinny Casino - Player's winnings have been confiscated.

Spinny Casino - Player's winnings have been confiscated.

Opened
Current status

Waiting for Casino Guru to reply

6d 21h 31m 20s

Spinny Casino
Safety Index 1.5 Very low

Case summary

The player from the United Kingdom won £175,000 but had the amount removed from his balance due to an alleged breach of cashback terms. While the first two £1,000 withdrawals were approved, the casino has denied providing requested evidence regarding their claims, leaving him seeking further support.

Public
Public
20 hours ago

Won £175000

The first 2 £1000 withdrawals were agreed. I then recieved an email stating £175000 removed from by balance as I had broken cashback terms and conditions along with "our decision is final" they have repeatedly refused to send me the requested proof or evidence that this was the case as I strongly disagree. After contacting licensing and gambling comm In relevant countries for spinny casino, greenchampion leader srl and also famagousta b.v I have also been advised to post on here..I have continually asked for proof, play logs etc which they have denied to provide

Public
Public
2 hours ago

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Public
Public
2 hours ago

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

  • Could you please send me a link or a screenshot of the bonus you activated and played with?
  • Could you please advise on your deposit history in this casino?
  • Have you played with bonuses in this casino before?
  • Has the casino confiscated all of your winnings as well as your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila


Waiting for approval
Waiting for approval
2 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
2 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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