Spinni Casino - Player's account is self-excluded.

They have a terrible log in systerm, u dont need registratrion, and they think because i gsmbled with some accounts with low bets and won for the first time clearly is aware i did not do it intentionally, and they self excluded me. now that i have threatened to take legal actions they want now my personal ids for the other accounts for

maybe now theyxmight be paying, if u go and look at their reviews..

Dear araamis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Are you aware that you have multiple accounts at this casino?

Have you provided the casino with the requested documents?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yes i am aware i made multiple accounts but i didnt bet on them constantly . As they know. And yes i have now sent them all the requested documents, now i feel betrayed and scammed, and they kept blocking my accounts. they started to only when i won 15000 kroners thats when they dig up stuff they think i did wrongfully, but. u clearly see the payment was on the way feom payooro

And no i have not made any succseful withdrawals before i stopped after winning only 15000 norwegian kroners

Dear araamis, why did you create multiple accounts at the casino? Was there a particular reason for this?

Based on your communication with the casino, do they intend to pay out your winnings, or are they still withholding your funds?

Hello. There was no reason for me to make multiple accounts because i didnt even play that much on them, but i had some log in problems so i tried my best to make an account, and as it can be shown i didnt even play so much on those accounts at all, and then i got access to the one account i was only gonna use, and i deposited and won for the first time. and i stopped, thats it. No they havent even replied my messages, and they are still holding my funds without answering my questions, there is no intention or proof that i was our after to break or breach any rules of this site, otherwise who would do something like that, if there wasnt for a reason, and the reason was because i had log in problems

Dear araamis, did you contact the casino before creating additional accounts to ask whether it was allowed or to solve your login issues?

Have you also provided verification documents for the previous two accounts, not just the main one where you played and won?

No i did not ask about it. They kinda let me do it do punish me i dontknow it was weird. I think i provided only my documents on the account of winnings

They gave me back me the money, and they suspended all my accounts i cant play there anymore. They gave me 48 hours to withdraw

Dear araamis, kindly inform us once you have received the money.

It received but im not satisified with the personal documents they kept. Instead of paying out what they owe. they wanted to see how far they can go, i want more than what i won. Now its become personal. I might go for a lawsuit

Dear araamis, it's important to note that casinos reserve the right to close player accounts at their discretion. Since your account is now closed and there are no funds left, we must respect the casino's decision.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.