SpinMills Casino - Player's withdrawal options are restricted.

I have been playing casino here and ended up winning pretty much. I now have 8000 dollar in my account. My deposits have been with revolut and crypto. They refuse to let me withdraw to any of these options. The only possible way is to Norwegian bank. I never use my Norwegian bank as they have told me they can close my account if it is used for gambling. It is strict regulations in Norway. It is not illegal to gamble online, but banks are very strict about such transfers.

I have asked Spinmills many times about withdrawal options, but they just send me the same copy/paste message. Even though I have asked if I can deposit with another method and then withdraw to that option. But I have deposited with ETH and that is not possible…

They even have ETH as an option, why can I not just withdraw to that?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinMills Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Were you able to previously withdraw winnings from this casino successfully?
• Were you asked to verify the payment method used in this casino recently or in the past?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your player's account accessible? Can you log in?

Yes, I can login, but not withdraw to Revolut or crypto. Even if I have used both to deposit.

Were you able to previously withdraw winnings from this casino successfully?

No withdrawals have been accepted.

Were you asked to verify the payment method used in this casino recently or in the past?

I have verified and they have not asked for more information.

Did you achieve your current balance with the help of a bonus?

No bonus have been used. Only raw balance.

Dear Norwegiangambler,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you Norwegiangambler for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SpinMills Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Dear Peter,

We have reviewed the case described by user Norwegiangambler in detail once again.

During the re-examination, it was established that the player currently has two pending withdrawal requests for the ETH payment method.

It has also been confirmed that since 11.12.2025, four withdrawals have already been successfully processed using this method, each in the amount of 5,000 NOK. All of the above transactions were executed correctly and without any delays.

Based on our review, we can confidently state that the player's withdrawal requests are being accepted and successfully processed, and payments are being made to the specified financial method in accordance with the established rules.

Best regards,

SpinMills Casino Team

This is correct, but it was only after I informed about the complaint you helped. My weekly limits are 15k NOK now, thats extremely low.

Hello Norwegiangambler,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Norwegiangambler, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Norwegiangambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Norwegiangambler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter