The player from Germany files an official complaint regarding technical issues with the casino's task system, which has not awarded promised rewards leading to a loss of deposits and wasted time. They request compensation in the form of bonuses for the inconvenience experienced.
Spinmacho Casino - Player seeks compensation for task-related issues.
Opened
Current status
Waiting for player to reply
3d 21h 52m 36s
Spinmacho Casino
Safety Index:Fresh casinoCase summary
Discussion
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3 days ago
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3 days ago
Dear blazej260796,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
To better understand the situation and assist you further, could you please answer the following questions?
- Do I understand correctly that this issue occurred only once and with specific promotions, 'Tuesday's Treasure' and 'Friday's Fortune'?
- Do you have any video recordings or screenshots of the incidents?
- Do you have any proof/ screenshots of your related game history?
Thank you very much in advance for your reply.
Best regards,
Petra
