The player from Germany filed an official complaint regarding technical issues with the casino's task system, which had not awarded promised rewards, leading to a loss of deposits and wasted time. They requested compensation in the form of bonuses for the inconvenience experienced. We attempted to assist by requesting additional information and evidence from the player to investigate the issue. However, due to the player's lack of response, the complaint was closed without resolution. The player was informed that they could reopen the complaint if they chose to provide further details.
Spinmacho Casino - Player seeks compensation for task-related issues.
Closed
Our verdict
Player stopped responding
Amount: €350
Spinmacho Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 month ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 month ago
Dear blazej260796,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
To better understand the situation and assist you further, could you please answer the following questions?
- Do I understand correctly that this issue occurred only once and with specific promotions, 'Tuesday's Treasure' and 'Friday's Fortune'?
- Do you have any video recordings or screenshots of the incidents?
- Do you have any proof/ screenshots of your related game history?
Thank you very much in advance for your reply.
Best regards,
Petra
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3 weeks ago
Dear blazej260796,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
