The player from Denmark has not been able to withdraw her winnings of 30,000 kr from Spinline, as her attempts are continually rejected, and she is informed that the money has disappeared. She is unable to trace where the funds have gone.
Spinline Casino - Player’s winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 48m 58s
Spinline Casino
Safety Index 5.7 Below averageCase summary
Discussion
Public
Public
17 hours ago
Translation
I won 30,000 kr during the summer holidays which I have never been able to get paid.
spinline. Every time I have come up with the excuse that the money has just disappeared. I can't even see where it should have disappeared to. I try to withdraw it in small amounts. But I haven't been able to get even 1 kr paid out. Every time I tried to withdraw money. It was rejected and in the end all the money just disappeared, as if I never won it.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did the casino provide any specific reason for rejecting your withdrawal requests? If so, please forward me the relevant communication with the casino or a screenshot showing the rejection reason. My email address is veronika.f@casino.guru.
- Could you please send me a screenshot of your complete withdrawal history showing the rejected withdrawal attempts?
- Is your casino account fully verified, or have you at least submitted any identity documents for KYC verification?
- Which games did you play to accumulate the disputed winnings?
- Did you accumulate these winnings with or without an active bonus?
- Are you still able to access your casino account, and what balance is currently displayed there?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
