Spinline Casino - Player's winnings are confiscated by the casino.

Spinline Casino decided to confiscate €5,950.22 from my account, which appears in my transaction history as a "correction" dated March 23, 2026. The casino claims I violated their bonus terms by placing bets over €5 while a bonus was active, specifically citing €60 bets in "Dr. Rock & the Riff Reactor" on March 20, 2026 between 15:00 and 15:13 UTC, and using clauses 6 and 19 to justify taking my funds. 

At no point during my session was I aware that any bonus was active on my account. I am very aware of the bonus terms and started my session with a real money balance only, and to this day I have not been told which bonus was allegedly active. The casino does not provide any bonus history feature and hasn’t responded to my request for clarification, making it impossible for me to verify this independently — I can only speculate that a bonus was added without my knowledge or consent

On March 20, 2026 I played bonus buy features with high individual bets. Knowingly activating a bonus (or not cancelling a bonus if I had known it was activated) under those circumstances would work directly against me and make no sense — I would never do it intentionally. 

Placing high bets with the bonus buy features caused me to progress through Spineline’s loyalty levels very quickly — I went from Level 6 all the way to Level 13 in a single session. When reaching a new loyalty level, rewards such as free spins and cash bonuses are credited. It’s mostly free spins and those FS then show up on the profile page and have to be activated to use. However, levels 10 and 13 of the loyalty program both award an €8 cash bonus, and I passed through both of those levels during my March 20 session. 

After the confiscation of funds, I withdrew most of my remaining funds and managed to play through two more loyalty levels with the "leftover" balance. I recorded the entire gaming session and it clearly shows how Spineline’s loyalty system works and how the cash bonus is automatically added during active game play. 

Free spins rewards — the most common loyalty reward — are added with no notification at all. There is a little badge on the sidebar that states your loyalty level, but it doesn’t update in real time. It only updates if you close the game, open the profile page and refresh it. The FS are then shown in the bonus tab and need to be activated to be played with. 

The cash bonus royalty level came with a pop up "Congratulations, you’ve reached next step in our Loyalty Program!" However the pop up appeared on screen while actively inside the bonus buy menu - hence actively in the process of placing a bet. The popup closes when you tap anywhere on the screen, not just when tapping the (X) symbol. I only got to read the pop up during the recorded session, because I kept checking the loyalty progress and waited for something to happen and didn’t touch my screen. During my other sessions, the pop up wasn’t more than a flicker on the screen. 

Even before the pop up appears, the €8 cash bonus is already credited to the account balance — before any interaction from the player. 

There are two displays of your balance. One in the top menu which also very often doesn’t update in real time and the one that is displayed inside the game. The popup blurs both balance displays. 

Only after closing the game entirely does another notification appear "Congratulations, your bonus 8 €" , offering the option to activate the bonus or activate later. Hitting the activate later button doesn’t do anything. By that point the bonus has already been added and still appears in your bonus menu despite choosing to activate later. 

This means that any bets placed between the moment the bonus is credited and the moment the player closes the game are unknowingly placed under bonus conditions. There is no warning, no bet restriction, and no realistic opportunity to intervene. That is not how a fair enforcement of bonus terms works

Attachments 

My bet history. Unfortunately the history the casino provides only shows cumulative session totals for each time a specific game was played, not individual bets. There is no way to determine from that history exactly when specific bets were placed, what the balance was at any given moment within a session, or when a bonus may or may not have been active.

Screenshot of my balance when available 

Screenshots of the withdrawal history incl. the "correction" of the confiscated funds. 

Screenshots of the test session, that show what happened when a new loyalty level was reached. I can provide the entire recording if required. 

The email about the confiscation and my response

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Dear Marille,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• I have noticed that there were free spins available during your session. Could you please clarify whether these were automatically activated by the casino's system, or if you activated them yourself?
• I would like to confirm whether my understanding is correct: Is there indeed no bonus history section available in your profile?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila