The player from Spain deposited 48 euros via her Paysefrcard account, but after technical issues on the casino's website, her balance returned to 0 and the deposit disappeared from her transaction history. Despite providing proof of the transaction, the casino claims it was unsuccessful, leaving her unsure of how to resolve the issue.
Spinline Casino - Player's deposit has been confiscated.
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Waiting for Casino Guru to reply
6d 19h 56m 11s
Spinline Casino
Safety Index:HighCase summary
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Public
yesterday
Translation
Yesterday I made a deposit of 48 euros with my Paysefrcard account. The balance was credited to my account, and when I started playing, technical problems began, and I couldn't play. Suddenly, the website went offline, and every time I tried to access it, I got a message saying the site was undergoing maintenance and to try again later. After about two hours, I tried again and was able to log in, but to my surprise, my balance was at 0, and my deposit had disappeared; it wasn't even in my transaction history. I contacted them, and they only told me that the transaction wasn't successful and that the problem was with the payment provider. I explained that the money did arrive and that the problem was with the website. I sent them a screenshot of the payment and the email I received from them confirming the transaction, but they continue to deny it. I don't know what to do anymore. Thank you; I hope for your help.
Automatic translation:
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5 hours ago
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5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinline Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Are your previous deposits in the casino still recorded in the transaction history found in your player's account?
- Was there any gaming activity between the time the website was closed for maintenance and you made the deposit?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
