SpinLand Casino - Player’s withdrawal is delayed significantly.

Withdrawal made 21/08/24 it’s now 24/10/24 no sign of payment

support does not reply to emails

live chat are rude and cut you off, all you get is high influx of withdrawals checking security for false accounts and fob you off with we sincerely apologise about delay we ask you for patience we have notified financial and you are a priority case, but nothing ever materialises we have no contact with financial dept but you will be notified by email, 21 business days is in Terms and conditions I’m now running up to nearly 50 business days

Dear jimqpr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Fully verified

successful withdrawals before

and no active bonus was used only my own deposits

thank you again

Dear jimqpr, do you have any updates regarding the withdrawal?

Absolutely nothing still sending emails etc

thinking I’m never gonna see my payment

Thank you very much, jimqpr, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi jimqpr,

I've just reviewed your case and am sorry to hear about your struggles with a delayed withdrawal. I will try to help you by contacting the casino and we'll see what can be done if they reply.

Dear SpinLand.bet Casino, I'd like to invite you to join this conversation and participate in resolving the player's complaint. Could you please share more information about the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side. What is the reason for the over 2 months delay?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email [email protected]

Kind regards,

Natalia

I’ll be surprised if they reply worth a try though

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ridiculous behaviour from Spinland

im never gonna see my withdrawal am i

Dear jimqpr,

I have attempted to contact the casino multiple times, but unfortunately, there has been no response. Without their cooperation, there isn't much more that can be done. Since the casino is operating without a valid license and does not provide any Alternative Dispute Resolution (ADR) service, we do not have a gaming authority to turn to for assistance. Therefore, I will mark your complaint as "unresolved" in our system.

I understand that this is not a satisfactory resolution to your issue. However, the decrease in their rating due to unresolved complaints may prompt the casino to change its approach. If they decide to respond, we will reopen your complaint and notify you by email. In the future, I recommend choosing casinos based on their reviews and ratings to avoid situations like this. I apologize that we could not be of more assistance on this occasion.

Best regards,

Natalia