The player from Germany requested a withdrawal six weeks ago and after multiple inquiries has yet to receive her payout. Though she was informed of a processing time of 7-21 business days, she has now exceeded that timeframe and received repeated excuses of high volume of payout requests.
SpinLand Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
3d 8h 7m 24s
SpinLand Casino
Safety Index 2.2 Very lowCase summary
Discussion
Public
Public
5 days ago
Translation
I requested my payout on July 13, 2026.
After a week and a half, I first inquired in the chat about how much longer the payout would take. I was informed that the processing time for a payout could take 7-21 business days. This is stated in the terms and conditions. After 21 business days, I contacted support via email. The reason given for the long processing time was: high volume of payout requests! They told me this three times. Seven days ago, I sent a reminder email to support. To this day, nothing has happened.
Automatic translation:
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please attach a screenshot of your pending withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
