Spinko Casino - Player's winnings are confiscated and account limited.

I've been playing for quite some time in the spinko casino almost from the opening days... i've gambled a lot and did some deposits and withdrawals in the time being with no problems at all. the casino today as of 12th of august withheld my winnings cancelling my withdrawals and doing an account deduction by themselves... i have no idea even if tampering with the personal wallet of someone is even legal at the moment. the casino after that, limited my account in any promotional offers and withheld the winnings with the info of bonus abusing. the winnings did really come from a bonus... but there was no abusive behaviour from my side... the casino has a vip system that allows players that play considerable amounts to get awarded bonuses and make them promotional offers this bonus was even exclusively awarded to me cause of this system as well. after some reviewing on my account the amount of deposits are: deposits =~2900 euros withdrawals = ~3900 euros the vip system awards one point every 50 euros of real money wagering... i do say this cause i have 271 points meaning that i've wagered more than 13,000 euros in real money these months... this surely shows my behaviour as player even with my withdrawals and deposits that i am not a money scavenger player. the casinos had also a system awarding free bets to players in which i have recieved more than 100 free bets of amouts of 10-15-25 euros... from which i have done almost 0 withdrawals(i think i did win once with a free bet but did gamble the money)... while i did play the bonuses i don't understand the abuse term.. that they informed me about , even while playing the bonus from which the money of this particular withdrawal came from i wagered on full almost 4k euros i even increased my bet to wager or lose them all without playing safe or abusing anything . i am playing quite some time in casinos knowing what a bonus abuse really is and i really keep my distance from it... after contacting the casino with email that's what how the conversation with them went ( the pdf showing the emails is from the latest to earlier... so the first email is the on the bottom of the page and going upwards is the correct timeline)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinko Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Could you please specify which bonus that you accepted or activated led to your most recent win? Please share a screenshot of the bonus offer or a record from our bonus history,
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yeah the casino informed me that it has no problem with me playing with my personal funds in it so they kept my account open so for the time being my casino account is open. i don't have the bonus page cause i didn't think to print screen it at the time of receiving it but i have this that shows the bonus status and wagering requirements

the bonus refferering to is the one circled by myself

Thanks for the explanation.

• Could you please specify which games you played when wagering the bonus? (slots, sports betting, table games)
• How was the bonus offer delivered to you? (email, option in the promotion section on the website, social media, etc.)

Thanks in advance for your reply.

I didn't place any sports bets while wagering neither played in any table games... cause there are some rules in casinos that cause problems about these games. i played mostly in hacksaw games... mainly around 1.8 euros bet with the increased chance. so my main bet was 0.60 euros X3 with the chanse for the total of 1,80 that was the main bet i used i played legacy of dead as well on 2.0 euros bet. i also played some games in hacksaw in 3.0 euros bet thats with the extra bonus chanse so the main bet was 1.0 euros , i played many games from hacksaw... so i can't see all of them.. cause to wager around 4k you need a lot of spins .. i can remember some of the games were ze zeus, cash compass, fist of destruction, stormborn, stormforged, hot ross , benny the beer, cursed seas, steamrunners, wildwood curse, miami mayhem , inictus , eye of medusa, spinman , alpha eagle, octo attack , slayers inc, densho ,temple of torments, mayan stackways. there may be more... if there is a point i will look into it more thouroughly and send once again ,

the bonus delivered to me through a pop up message while on the site. there isn't an email or something i looked for it... most probably cause i used the promotional offer pretty fast but this is a frequent thing for the site to make promotional offers while on it with pop ups when you sign in. so i just close the promotion and then i used it while doing my deposit in the site. there was an option while depositing money to use it or to not use a bonus... and that was it .

Dear Anthonis29012,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Anthonis29012,

I'm Michal, and I have taken over your complaint. I have reviewed the case, and I will contact the casino to obtain further clarification and evidence regarding the circumstances and see how I can assist in resolving the matter.

I would also like to invite Spinko Casino to join the discussion.

Dear Spinko Casino,

Kindly provide any evidence supporting the alleged violation(s) of your Terms and Conditions that the player is accused of committing.

You may provide the relevant information and supporting evidence directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.