The player from Sweden had his winning bets voided by the casino, which claimed he had violated their terms and conditions but did not provide specific details. While they allowed him to withdraw his deposit, he could not access his account to retrieve his winnings and had been seeking an explanation since the blockage occurred earlier that year. He said the account was blocked after he tried to make a withdrawal; he used no bonus, and he played only sports betting. We were unable to assess the casino’s sports-betting investigation fairly due to insufficient expertise, so the complaint was closed without a resolution.
Spinko Casino - Player’s account has been closed with winnings confiscated.
Closed
Our verdict
Other
Amount: €200
Spinko Casino
Safety Index 6.8 Above averageCase summary
Discussion
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1 week ago
Translation
The casino voided all my winning bets and said I had violated their terms and conditions. They let me withdraw my deposit but refuse to pay out my winnings and inform me which part of the terms and conditions I have violated. They just say it is a decision they have made. I have been trying to get an explanation since I was blocked, this happened earlier this year, I don't remember exactly but either in February or May.
I no longer have access to the account so they blocked me.
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1 week ago
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinko Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
TranslationHello!
I don't remember exactly when I first accepted it all but then I realized this was a bit of a hoax. This may have happened in February or March 2026.
The casino emailed me and blocked me after I tried to make a withdrawal.
I didn't use any bonuses and I only played on sports betting.
I am forwarding the response I received from them when I asked to have the remaining amount paid out.
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3 days ago
Thank you for your reply, Olehkh7486.
I’m sorry to say I don’t have good news. If the issue is concerning sport bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.
