The player from Greece filed an official complaint against Spinko.com, alleging systematic financial manipulation, including falsification of withdrawal history and unauthorized balance manipulation. She claimed that her VIP winnings of €8,795 were being illegally withheld and demanded immediate approval of her funds without turnover requirements. The complaint was marked as resolved after the player confirmed that her issue had been addressed. The resolution details were not specified, but the complaint was officially closed following the player's confirmation.
Spinko Casino - Player claims illegal seizure of winnings.
Resolved
Our verdict
Case closed
Amount: €7,795
Spinko Casino
Safety Index 6.8 Above averageCase summary
Discussion
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1 month ago
Translation
OFFICIAL COMPLAINT AGAINST SPINKO.COM (MANAGEMENT & SUPPORT TEAM)
Subject: Systematic Financial Manipulation, Falsification of Information and Illegal Seizure of VIP Player's Winnings (€8,795)
Description of the complaint:
"I am reporting the management company of the casino Spinko.com, the Management and the Support Team for a gross violation of the terms of use and financial fraud against me. I have been facing an unprecedented mockery for two weeks.
The specific elements of the fraud are:
History forgery by Support: Spinko casino showed my €1,000 withdrawal as "Paid" in my history. This is false. The money was never sent.
Balance Manipulation: The Support Team returned €1,000 to my account, showing it as a "Deposit" without my action or consent. This was done fraudulently to block my weekly limit.
Turnover Trap: Now the Spinko system requires me to wager (play) my winnings, calling them a "new deposit." As a player, I know the terms and what is happening is a complete violation of my registration contract.
VIP Support's indifference: Despite assurances in emails about "absolute priority", Support and employees (such as Alice, from whom I have a written admission of the error) repeatedly block me.
Evidence:
Screenshots from Spinko's history with the false status "Paid".
Written admission by employee Alice of the system error.
Screenshot of my balance at €7,795 proving the "automatic" deposit from the casino.
Video recording with the error message "Insufficient Turnover".
Demand:
I demand from Spinko Management the immediate manual approval of €8,795 and the cessation of any turnover requirements. The withholding of my profits is illegal and will be pursued by all legal means."
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Rouk,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing. To fully understand the situation and move forward effectively, I would like to ask you a few clarifying questions.
- Could you please confirm whether your winnings were accumulated with or without an active bonus?
- What types of games did you play to build your current balance (slots, live games, or sports betting)?
- Alice mentioned a reversal of your €1,000 withdrawal. Did you request the withdrawal again afterward? If so, please provide the date when this occurred.
Your answers will help us assess the case accurately. Thank you in advance for your cooperation.
Best regards,
Jean
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1 month ago
Translationto fill in the details!
I had some profits of approximately €2,850, of which with some difficulty I managed to withdraw €1,000 on 36/4/2026.
later I had the big wins on 1spin4win in the following games
I couldn't withdraw money with enough money, it said I had reached the limit without having done it!
I verified it using a link that the casino itself sent me and since then I have been in contact with them every day about my money until the unforgivable thing happened: they interfered with my personal wallet, which I had assured me was only accessible to me. They falsified my transaction history and returned €1000 to my wallet in order to pressure me to play to wager the deposited amount, which was not done by me.
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1 month ago
TranslationI apologize for my continuous messages.
But I want to point out that I accidentally wrote the wrong amount as €8795, which does not exist, and I want to correct it because the exact amount the casino owes me is €7795.39!
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1 month ago
TranslationThe casino paid, the case can be closed! Thank you very much 🌹🙏🏼
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Rouk,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
