The player from Australia had made a $20 AUD deposit to an outdated PayID provided by Spinking, which was rejected. She believed the deposit should have been honored or refunded, citing previous similar issues and having a screenshot of the PayID. The Complaints Team had advised her to contact her payment provider for investigation, as the casino could not intervene directly. After extending the timeline multiple times while waiting for updates, the complaint was closed due to the player's lack of response. The player was still able to reopen the complaint if she chose to continue communication.
SpinKing Casino - Player’s deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: A$20
SpinKing Casino
Safety Index:Very lowCase summary
Discussion
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1 month ago
I made a deposit of $20aud to the payID provided by spinking (I have the screenshot) and payment was then rejected by spinking because they had apparently changed their payID. But it should still be honoured or at least refunded if that’s the case. This has happened to me before, multiple times, but I’d forgotten that’s why I made a screenshot of the payID this time. (I can also provide screenshots of my live chat experience)
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear sopia16,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 month ago
Dear sopia16, I will extend the timeline by an additional 15 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.
Thank you in advance for your patience and understanding.
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1 month ago
Dear sopia16, I will extend the timeline by an additional 15 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.
Thank you in advance for your patience and understanding.
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1 month ago
Dear sopia16,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
