Spinita Casino - Player’s winnings haven’t been received yet.

So problem is I did a withdrawal on August 13th for £900 my account as been fully verified and it was delayed today this morning it as been rejected saying payment method needs to be verified I mean they did this to me before and rejected It and I was told to do it again in which I have and took them 9 working days to reject me again. I have made withdrawal to the same account I deposit funds on uploaded my bank statement. I’m getting no real answers or solutions from them can you help many thanks Sara

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Dear shararen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand about the 14days it’s just the rejections on the withdrawal attempts and the fact my bank statements was approved and verified on my gaming account and saying the reason of rejections is not verified payment method and having to go around in circles with them because it’s the same bank and same bank I deposited funds to my gaming account I’m not using anything else to withdraw funds to !

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear shararen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean