Spininio Casino - Player's account access is blocked and winnings remain unavailable.

On September 29, 2026, I experienced a problem placing parlay bets on Spininio. Despite selecting two events, the website displayed the error message "Parlay bet requires 2 or more selections." I contacted live chat and provided screenshots. The support representative acknowledged that there was an issue and asked me to be patient while it was resolved.

On September 30, 2026, I discovered that I could no longer log in. The login page displayed "Wrong username or password," while the password-recovery function stated that no account could be found with my registered details. At that time, my account contained approximately USD 1,013, based on my recollection. I cannot verify the exact balance because I have lost access to the account.

I emailed support@spininio.com on September 30, explaining the situation and requesting confirmation of my account status and balance. I followed up on October 5 after receiving no response.

I also contacted live chat on October 1 and October 5. On both occasions, the agents directed me to contact support by email. On October 5, an agent stated that my requests had been submitted for review but could not provide a case or reference number.

As of October 13, 2026, I have received no substantive response from Spininio.

I am asking Casino Guru to help resolve this dispute and obtain a clear response from the operator.

I request that Spininio:

1. Confirm the exact balance associated with my account.
2. Provide a way for me to withdraw any remaining funds owed to me.

I have retained screenshots of the betting error, login and password-recovery errors, and my live-chat conversations, as well as copies of my emails to support.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spininio Casino. Please note that we are unable to pursue complaints regarding sports betting, since it's outside of our expertise. If you wish to pursue a complaint regarding being unable to submit a bet, kindly contact a service that specializes in sports betting-related issues.

Please note that I am currently unable to open or review several of the files you submitted. We apologize for the inconvenience.

Kindly provide the following files again to me via email so I may review them. My email is tomas@casino.guru

October 1, 2026 - live chat.pdf

September 30, 2026 - parlay error and live chat.pdf

October 5, 2026 - live chat.pdf

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me the communication addressed to you by the casino regarding the closure of your account and withholding of your balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response. Please see my answers below.

1. How long was I a player, and when was my account blocked?

I registered with Spininio on May 31, 2026. I lost access to my account on September 30, 2026. The problem appeared shortly after I reported an issue with placing bets around September 26-29.

2. What games did I play to accumulate my balance?

My balance was accumulated through sports betting only.

3. Did I achieve my balance with the help of a bonus?

I do not recall using any substantial bonuses. It is possible that I received a small introductory bonus when I registered, but I cannot verify this because I no longer have access to my account.

I have never deliberately abused bonuses or engaged in bonus exploitation. In general, I prefer to avoid bonuses because their conditions can complicate betting and withdrawals.

4. Communication regarding account closure

I have not received any communication from Spininio informing me that my account was closed or explaining why I lost access. I discovered the problem when I could no longer log in, and the password-recovery function could not find an account matching my details.

I contacted support by email on September 30 and followed up on October 5 and October 8. I also contacted live chat on September 30, October 1 and October 5. The agents repeatedly directed me to email support, and one stated that my requests had been submitted for review. However, I have not received a substantive response.

I will send the requested chat transcripts and email correspondence to your email address so you can review them.

I would appreciate your assistance in obtaining confirmation of the account status and balance, and in recovering funds owed to me.

Best regards,

Andrii

Thank you for your reply, Houlahan.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.