Spininio Casino - Player requests account closure but it remains open.

Ich habe Spininio Casino mindestens 10 Mal geschrieben, dass ich mein Konto permanent schliessen möchte. Casino schliesst das Konto nicht, und schickt E-Mails, dass dem Spielerkonto gratis Drehungen gutgeschrieben sei. Das ist sicher gegen Regelungen. Ich bitte um Hilfe, um mein Konto bei diesem schlechten Casino permanent zu schliessen.

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Dear rkk_66,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika