The player from Poland has completed the bonus wagering requirements but only received his deposit back, as the casino claims he manipulated the bonus. He is not receiving any replies to his emails regarding the issue.
SPINIMAX Casino - Player's withdrawal is confiscated.
Opened
Current status
Waiting for player to reply
2d 14h 12m 23s
SPINIMAX Casino
Safety Index 4.0 LowCase summary
Discussion
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1 week ago
I met the bonus wagering requirements, but the casino only returned my deposit, claiming I had manipulated the bonus. They aren't replying to my emails.
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5 days ago
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5 days ago
Dear pampa123,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced.
May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Could you please specify which bonus you activated and used to accumulate the disputed winnings?
- Do you currently have access to your casino account?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Karla M.
