SPINIMAX Casino - Player's withdrawal is confiscated.

I met the bonus wagering requirements, but the casino only returned my deposit, claiming I had manipulated the bonus. They aren't replying to my emails.

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Dear pampa123,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced.

May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Could you please specify which bonus you activated and used to accumulate the disputed winnings?
• Do you currently have access to your casino account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Karla M.

I engaged in both sports betting and casino games.

The active bonus was for sports betting, and my account is active.

Dear pampa123,

Thank you very much for your clarification.

To better understand the circumstances surrounding the confiscation of your winnings, could you please provide the following information:

What exact sports betting bonus did you use? If possible, please send me a link to the bonus offer and its terms and conditions.

Did the casino explain specifically how you allegedly manipulated or abused the bonus?

Could you please provide screenshots or copies of all relevant communication with the casino regarding the confiscation of your winnings and the alleged bonus manipulation?

If available, could you also provide your betting history related to the bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

This is the only message from them.

Dear pampa123,

Thank you very much for your response and for providing the additional information.

Unfortunately, as you have clarified that the confiscation of your winnings is related to an alleged violation of a sports betting bonus, we regret to inform you that we are unable to assist you further with this matter.

Casino Guru currently does not have a department specifically dedicated to sports betting disputes, and we do not have sufficient expertise to properly assess sports betting bonus rules, wagering patterns, or alleged bonus abuse related to sports betting. Therefore, we are unfortunately unable to determine whether the casino's decision to confiscate your winnings was justified.

For this reason, we are unable to proceed with your complaint, and I am forced to reject it at this time.

I sincerely apologize that we cannot be of more assistance in this case. Please feel free to contact us in the future if you encounter an issue related to casino games.

Thank you for your understanding.

Karla M