The player from Germany faces confiscation of his winnings from Spinimax Casino due to an alleged violation of the maximum bet rule. He asserts that he only bet €1.50 per spin on the Ramses Book slot and claims a software bug is causing incorrect logging of in-game gamble feature bets. The player requests the release of his winnings.
SPINIMAX Casino - Player’s winnings confiscated due to software bug.
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2 days ago
Translation
Title: Spinimax - Winnings confiscated due to gamble feature bug on Ramses Book
Description:
Hello everyone,
Spinimax Casino is refusing to pay out my winnings from the "PLAY150" bonus, claiming I exceeded the maximum allowed bet (max bet rule). The limit was €7.50. However, I only played the "Ramses Book" slot (Gamomat) manually with bets of no more than €1.50 per spin.
The casino sent me three specific round IDs via email, in which violations of up to €25 allegedly occurred:
a485378b-a4c8-11f1-8c4e-42010a140019
a40057ff-a4c8-11f1-8c4e-42010a140019
a3871cad-a4c8-11f1-8c4e-42010a140019
While reviewing my betting history, I noticed a known software bug in the casino system: it incorrectly logs the risk steps within the in-game "Gamble" feature (risk ladder/card gamble) as new, separate bets. My actual stake from my account balance (base bet) was demonstrably only €1.50 in all these rounds. No additional money was deducted from my account for the gamble feature; only the winnings already accumulated in the round were used.
Since my actual stake was always below the limit and using the in-game gamble feature did not violate the maximum bet rule, I request that the casino release the winnings. The round IDs are available and can be verified with the game provider, Gamomat.
Automatic translation:
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yesterday
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yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus T&Cs and I found this:
Our position is closely explained in Fair Gambling Codex:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is karla.m@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well. Thank you in advance for your reply.
Karla M.
