The player from Germany expressed concern over withdrawing €13,000 from an online casino, noting that he had previously had positive experiences with the license group. He had documented evidence of his deposits and previous payouts and sought support for his current withdrawal situation to ensure safety and clarity. The issue was resolved as the casino confirmed that no further verification was necessary and that the payout would be processed without delay. The player expressed satisfaction with the resolution and appreciation for the support he received from the Complaints Team.
Spinight Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: €13,000
Spinight Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
Translation
Hello dear Casino Guru Team
Dear users
I would like to inform you that I have an active real money balance on my account in the amount of (13,000)€
I would like to evaluate the complaint as positive and approach it with good intentions
Of course I'm worried
with so much money that is absolutely human
we are talking about 13,000€
I would like to kindly inform you that I have made several deposits for the company of this license group
I have of course recorded and secured all evidence and information
Dear Casino Guru Team this complaint is for my own safety
As you already know, I have also filed a positive complaint about the casino (Spinanga) both casinos have the same valid license and I have already received part of my payout in the Spinanga Casino and I have also informed you about this
I want to avoid misunderstanding and invalid information
I am neither blocked or anything else I have also had proof delivered to me that protects me in case of problems or difficulties
And I can present payouts as proof
I have made several deposits in different casinos belonging to the same license group
I have never had any problems or difficulties
I'm worried because this time it's 13,000 euros that I would like to get paid out
I would like to have a positive experience with the complaint and ask for your support
Dear Casino, please do not misunderstand this complaint
It is for my own safety
I hope for understanding
Automatic translation:
Public
Public
3 months ago
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinight Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you already requested your withdrawal, please?
- Have you successfully passed the KYC verification, please?
- Have you accumulated your winnings with the help of bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Translation
Thank you very much Katarina ❤️
To answer your questions
I registered via an affiliate link and deposited with bonus
I have successfully played through my bonus
I have a real money balance of (1 2 5 0 0 ) €
I have requested 1500€ for the payout, so 3×500€
I still have 11 thousand euros in my account
11,000€ and 1500€ in payout So a total of 12,500€
I would like to continue playing but first I would like to receive my payouts of 3x500 € as promised by the casino
I have already lost more than 1000€ again I had more than 13,000€ real money
IMPORTANT! To mention
The casino management checked everything beforehand and gave me the green light
I have now received confirmation via Trustpilot and also via email that my payout will be processed as quickly as possible and I don't have to worry, they have confirmed that everything is OK
I was even congratulated
I recorded all conversations
According to the casino there are no problems they have confirmed it to me several times
I still want security that's why I came to you
Casino Guru I have seen that you do an excellent job, so I rely on you to give me support in this regard
I am only human like everyone else, I just worry
I am sending you the evidence in English here with this message
Automatic translation:
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3 months ago
Translation
I just received a wonderful message from the casino ❤️
Thanks to the finance department and the support team, I really appreciate it ❤️
Thank you for solving this case to my satisfaction ❤️
Thank you for not wanting to delay the payout any longer ❤️
The finance department has confirmed that no verification is necessary to avoid a longer waiting time
I think this solution is really excellent and I would like to thank you very much for it.
❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘 ❤️ 💙 💜 💖 💗 💘
You guys are really excellent, I'm happy with this decision, thanks also to Casino Guru, thanks to you I get my money even faster, I can only recommend it to everyone
The Casino Spinight and also Casino Guru
Casino Guru never leaves anyone alone, they help where they can and for that I would like to thank you, thank you for being there, really many thanks ❤️
Automatic translation:
Public
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3 months ago
Hello,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina Duboak
Casino.Guru
