The player from Germany had not received his requested withdrawal of €500 since October 19th, despite having met the wagering requirements for a non-sticky bonus. He experienced repetitive responses from live support, which he perceived as stalling tactics, leading him to file a complaint due to concerns about the casino's reputability. The issue was resolved, and the player confirmed receipt of his funds. The complaint was marked as 'resolved' in the system.
Spinight Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €500
Spinight Casino
Safety Index:Above averageCase summary
Discussion
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1 month ago
Translation
I deposited funds at this casino and played with a bonus. The bonus was non-sticky, I successfully met the wagering requirements and then had real money. Now I want to withdraw €500.
I requested my first payout of €500 on October 19th, and absolutely nothing has happened.
The live support always tells you the same thing, and they always use the classic "stalling tactic" with things like, "Yes, the responsible department will take care of it," etc., etc.
Now I am forced to file a complaint here, as the moment has come where I consider this casino to be disreputable because it is deliberately and systematically trying to avoid paying out my winnings by any means necessary.
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1 month ago
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1 month ago
Dear myrulez92,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinight Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- How long have you been a player at this casino, please?
- Have you passed the KYC verification, please?
- Have you had any successful withdrawals in the past, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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1 month ago
Translation
Hello Katarina,
I received my money
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3 weeks ago
Dear myrulez92,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
