The player from Germany had deposited 80 EUR and won 150 EUR through Neo Blackjack but was unable to withdraw her winnings due to an account ban without explanation. Despite her attempts to contact the casino, she received no response. The Complaints Team had attempted to assist her by requesting additional details and extending the response time; however, due to a lack of communication from her, the complaint was closed. The option to reopen the complaint remained available to her in the future.
Spinight Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: €150
Spinight Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
I have deposited 80EUR and have won 150EUR through Neo Blackjack without any bonusses and did all the required things to receive my withdraw, i havent been asked for KYC, they just banned me without any reason, i tried to get in touch with the casino but they dont respond
Public
Public
9 months ago
Dear elenaeth,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.
In order to assist you further, could you please provide us with more details regarding your situation? We would appreciate your cooperation in answering the following questions:
- What date did you attempt to make your withdrawal?
- Can you provide any screenshots or evidence of your winnings and attempts to withdraw?
- Have you previously experienced any issues with this casino or is this your first problem?
- Have you tried contacting the casino through various communication methods?
Your cooperation in providing these details will help us investigate and work toward a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
9 months ago
Dear elenaeth,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
Do I understand correctly that you are no longer interested in pursuing this complaint?
Public
Public
9 months ago
Dear elenaeth,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
