Spinight Casino - Player is unable to access her account.

On my spinight account is 1600 euros. Everything was fine until 19.06.2026 the site stopped working! Its showing error-spinight refused to conect!

I am comunicating through email with them,but the comunication is very slow and there is no resolution advised for my problem! I understand that there could be somekind of a technical error on their side (if the page will start working-I will inform) but right now-the comunication is very poor and no resolution is offered to me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino. The website seems to be accessible for me using the following link: https://spinight-1265.com/en/

Please allow me to ask you a few questions so I can better understand the situation.

• Have you since regained access to the casino's website and your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi! Thanks for answering-before I click resolve button,wanna give a little update! Situation changed yesterday-amazing comunication,if before it was one email in 12 hours,than yesterday employee named Alfredo fixed everything in couple hours! I have gained access to my account!

Thanks for the update.

• Were you able to request a payout of your winnings?
• May we consider the issue resolved?

Please let me know.

Dear Kristine1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru