HomeComplaintsSpinight Casino - Player is unable to access her account.

Spinight Casino - Player is unable to access her account.

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Current status

Waiting for Casino Guru to reply

6d 21h 12m 44s

Spinight Casino
Safety Index 8.0 High

Case summary

The player from Latvia has 1600 euros in her Spinight account but is unable to access the site due to a connectivity error since June 19, 2026. She experiences slow communication via email with the casino, and there is no resolution offered for her issue.

Public
Public
2 days ago

On my spinight account is 1600 euros. Everything was fine until 19.06.2026 the site stopped working! Its showing error-spinight refused to conect!

I am comunicating through email with them,but the comunication is very slow and there is no resolution advised for my problem! I understand that there could be somekind of a technical error on their side (if the page will start working-I will inform) but right now-the comunication is very poor and no resolution is offered to me.

Public
Public
3 hours ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
3 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino. The website seems to be accessible for me using the following link: https://spinight-1265.com/en/

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you since regained access to the casino's website and your player's account?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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2 hours ago
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