SpinGrande Casino - Player's withdrawal is delayed due to document request.

Hi,

i deposited 50 CHF via crypto to this casino as i am a crypto player. I won a few rounds and my balance grew to 121 chf.

I wanted to make a withdrawal but the casino refused as the wants me to send docs. I told them that in crypto payment no casino asks for docs. They refused. I have played like this in Many other casinos like spin rolz where i made crypto deposits and withdrawals with no docs.

The industry standard is that no docs for crypto payments or withdrawals as there is no chargeback risk

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear KRISZTIAN25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is an important and essential process through which the casino verifies a player’s identity and ensures that funds are sent to the rightful owner. Using cryptocurrency does not exempt players from completing the casino’s verification procedure.

• Could you please let me know which documents the casino requested and whether you have submitted any of them?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

Thank you in advance for your reply.

Best regards,

Kristina