Spinfin Casino - Withdrawal of player's winnings has been delayed.

I have deposited with spinfin a high amount and yet still to have a single withdrawal.

I asked to withdraw to which I was told it had to be €800 a day . I then found out that only 3 withdrawal requests can be made at one time, which is fine so I continued.

After various efforts trying to contact the casino in their live chat which seems like your talking to AI responses half the time I was advised to upload my documents to verify which will take 24 hours. I did this and after 2 days nothing , I then contacted them again and they advised it can take 10 days to verify! Then I reviewed emails stating my withdrawals have been cancelled!

It should not take long to verify documents and there is no way to speak to the casino over the phone or suited for you its all Ai responses and getting told to wait.

This site is a total scam , im not sure what to do as I have a substantial amount there and to be quire frank Id be happy with my money back and to move on.. but this is a total scam!

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Dear Joshdpowell1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center