Spinfin Casino - Player’s withdrawal has been delayed.

I am submitting a complaint against SpinFin due to intentional delays in account verification (KYC) and withdrawal processing.

Timeline of events:

 On July 23, 2026, I deposited €20 and requested a withdrawal of €240. The withdrawal was cancelled by the casino after 3 days, demanding full KYC verification.

 I submitted all requested KYC documents as instructed.

 To complete verification steps requested for payment methods, I made further deposits on July 25 and July 28. My current real balance is €1,608.90.

 On July 28 and July 29, I requested withdrawals of €500, which remain blocked/cancelled due to the pending KYC status.

 I have contacted Live Chat support multiple times (agents Magnus, Katherine, etc.). They confirmed that my documents were received and that the case was 'escalated' to the verification team over 3 days ago, yet no progress has been made.

I have strictly stopped playing and demand that SpinFin immediately approves my KYC verification and processes my pending withdrawals totaling €1,608.90.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MajaMarko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center