The player from Germany has fully verified her account and completed the bonus wagering, but all withdrawal attempts using various methods, including crypto and bank transfer, are canceled by the casino. She receives no responses from support, and live assistance is unavailable.
Spinfellas Casino - Player's withdrawal attempts are consistently cancelled.
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Current status
Waiting for Casino Guru to reply
6d 23h 45m 22s
Spinfellas Casino
Safety Index 6.0 Below averageCase summary
Discussion
Public
Public
7 hours ago
Translation
Deposit method Paysafe on September 2nd.
Bonus wagered, winnings achieved. Account fully verified. No violation of bonus terms and conditions.
The casino cancels every withdrawal attempt.
All attempts (crypto, bank transfer) are aborted.
Support told me via email to choose USDT TRC20 or ETH as the method. That doesn't work either; the transaction is immediately canceled. Live support is unavailable, and emails are no longer being answered.
Automatic translation:
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54 minutes ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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54 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you received any notifications or messages informing you why your withdrawal requests are repeatedly being cancelled?
- Am I correct in understanding that you have made only one deposit so far?
- Could you please send me a screenshot of the payment methods available in your account for deposits and withdrawals?
- Has the casino's customer support offered you any alternative ways to withdraw your winnings, for example, by approving a manual withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
