The player from Germany requested a withdrawal three weeks ago, and while it has been approved by the casino, he has yet to receive the payment from the service provider. He has been a regular player at Spinch for two years, with previous withdrawals processing smoothly.
Spinch Casino - Player’s withdrawal is delayed for three weeks.
Opened
Current status
Waiting for player to reply
2d 9h 3m 19s
Spinch Casino
Safety Index:Above averageCase summary
Discussion
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Public
2 weeks ago
Translation
Hello,
I requested the payout on January 30th.
Upon inquiry, I received information from the provider that the payout has been approved and is currently with the payment service provider in order to process the payout.
However, I have been waiting for 3 weeks now and have not yet received a payment.
I can't imagine this exam will take that long; I've been active at spinch for two years now and everything has always worked out so far.
I used the same account as before.
Please help me to receive this payment.
Thanks and regards
Alexander ******
Edited by a Casino Guru admin
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you paid out from the casino using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with the casino regarding the issue?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 days ago
Dear Alex1204,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
