The player from the United Kingdom faces issues withdrawing funds two weeks after making a request. After initially processing a withdrawal, his account was blocked from further withdrawals, and despite completing verification and contacting customer support multiple times, he has received no assistance and is frustrated by the delay in accessing his money.
Spinboss Casino - Player's withdrawals are delayed.
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Waiting for Casino Guru to reply
2d 1h 58m 45s
Spinboss Casino
Safety Index 2.8 Very lowCase summary
Discussion
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1 week ago
I processed my first withdrawal as you can see per the screenshot I have attached on 22/8/26 I then did a second withdrawal because I could only withdraw a certain amount in a 24 hour timeframe. I then pursued to withdraw the rest and that’s when I realised my account had been blocked from withdrawals a day later. Since then I have been emailing and trying to contact their customer support team via the live chat and constant emails daily but I have had no help what so ever the communication has been so poor from the spin boss team. I’ve been waiting way too long for my money back. I completed the verification as soon as they asked for it we uploaded my documents on their website and we even sent the documents via email too. There is no excuse for them to be holding my money from me any longer.
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5 days ago
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Is the withdrawal request from 22 August still marked as "under review" in your account, or have you already received these winnings?
- What types of games did you play to accumulate the winnings you have been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Am I correct in understanding that the documents you submitted to the casino for the verification of your account have been reviewed and approved by the relevant department?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
