Spinboss Casino - Player’s withdrawal has been delayed.

several withdrawal attempts, they say my bank is declining but i've been to bank twice and they say the casino must be canceling because there are no restrictions or issues on my end. i've even tried entering my bank info to withdraw that way instead, that's still "processing", a previous attempt took over a week to "process" then cancelled...

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Dear Nyla,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina