Spinboss Casino - Player's withdrawal has been delayed.

Hello, I am asking for your help in solving the problem with the SpinBoss online casino. I play from the Czech Republic and the casino has been refusing to pay me my winnings of CZK 62,000 for two weeks. My gaming account is fully verified and no additional documents have been requested by the casino. The problem is that the casino is deliberately blocking my funds. Every time I submit a request to withdraw money to my Air Bank bank card, the casino cancels this request after 3-4 days without any reason or explanation. Then I have to submit a new request and the whole situation repeats itself. This process has been going on for 14 days. The money remains in my gaming account, but I cannot access it. I am attaching screenshots that clearly prove that my account is fully verified, as well as a transaction history showing repeated cancellations of my withdrawals by the casino. Thank you very much in advance for your help and facilitating communication with the casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you use the same payment method for your withdrawals as you did for your deposits?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila