Spinboss Casino - Player's account remains open after closure request.

Ich habe dem Casino am 26.05 eine E-Mail geschickt das sie mein Konto schließen sollen. Leider passierte nix.. am 13.06 habe ich wieder eine E-Mail hingeschickt bitte der bitte Zwecks Selbstschutz unverzüglich zu löschen. Wieder blieb das Konto offen. Ich verspielte in dem Zeitraum 800 Euro. Besteht eine Möglichkeit das Geld wieder zubekommen da sie mein Konto nicht geschlossen haben?

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila