SpinBit Casino - Player’s withdrawal is delayed.

Hi there. I requested a $48430.66 withdrawal via bank transfer on Spinbit on September 10th. I still have not received the money, it is showing as "payment processing". On the 16th I contacted spinbit live support and they stated that they had escalated it to the payments team. I received an email later that day that stated my withdrawal had been escalated for an expedited review and they would update me. Contacted live support again on the 19th, they stated that the payments team is working on it. Heard nothing so sent an email yesterday (23rd), they replied that the team is reviewing it and will provide me with updates. I would like to find out the status of my withdrawals and the timeframe for my payment. Cheers

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Dear BenM,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina. Yes I have made successful withdrawals previously, I’ve never had any issues before. Is the KYC verification the 3 levels of verification on my profile? If so, yes they are all completed/verified. No I believe I had no active bonuses. Thank you for your help, much appreciated.

I got in touch with Spinbit live support today. I will attach a screenshot. Still no timeframe for payment or reasoning behind the delay.

Thank you for your reply, BenM. Could you please clarify when exactly you made the last successful withdrawal and how many days it took to be processed? Which payment method have you opted to withdraw your winnings to? Was it the same one you used in the past?

My last withdrawal was on March 30th, I can’t remember exactly how long it took but from memory it only took a few days. Yes I have withdrawn my winnings to my bank account as I always have done in the past.

Dear Kristina & BenM,

Thank you for your patience while we looked into this matter. We sincerely apologize for the delay experienced with this withdrawal request.

Following an expedited review by our payments department, we can confirm that your withdrawals amounting to $48,430.66 were successfully processed and paid on 2026-10-02.

Please note that bank transfers may take up to 5 business days to reach your account, depending on standard banking processing times.

The SpinBit Team

I can confirm I have just checked my bank account and the money has gone through. Thank you everyone

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BenM,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina