SpinBit Casino - Player’s withdrawal is delayed.

Hi there. I requested a $48430.66 withdrawal via bank transfer on Spinbit on September 10th. I still have not received the money, it is showing as "payment processing". On the 16th I contacted spinbit live support and they stated that they had escalated it to the payments team. I received an email later that day that stated my withdrawal had been escalated for an expedited review and they would update me. Contacted live support again on the 19th, they stated that the payments team is working on it. Heard nothing so sent an email yesterday (23rd), they replied that the team is reviewing it and will provide me with updates. I would like to find out the status of my withdrawals and the timeframe for my payment. Cheers

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Dear BenM,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina