SpinBit Casino - Player's deposit has been declined.

Made a deposit using a paysafe voucher, Skrill/Paysafe approved it and I got the email saying it had been deposited but then Spinbit declined the transaction saying it had timed out. The voucher has been used, Paysafe's balance checker confirms it was paid to Spinbit but Spinbit insist they never received the funds and it's not their problem. Their support has refused to properly assist and keeps closing chats saying they can't help and I should just wait and see what happens. They're also saying it's a problem with the paysafe instead of them and it's nothing to do with them.

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Dear Katsie,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Katsie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru