Spinbara Casino - Player suspects manipulation causing losses.

I've been playing at this casino for about a month. I believe I was scammed out of over 15,000 złoty. While playing, my account froze repeatedly, interrupting my play. I reported this to the casino. During the game, I suddenly experienced problems and lost connection. There were also last-second changes during roulette, making winning impossible. I just checked online reviews and customers are having the same problem – the inability to win due to casino manipulation. I wrote to the casino about the technical issues, but no one responded.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to tomas@casino.guru?
• Have you stopped playing right after the incident?
• When did the incident happen?
• Has there been any real money balance that has been unjustly deducted from your account due to the connection issue?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Thanks for your reply and the information provided.

Have you notified the casino regarding any technical difficulties? Have you provided the information regarding any particular game rounds so that the casino may launch an investigation?

In cases where a game round was interrupted and resulted in an error, were your bets returned to your balance on each occasion?

Please forward your interaction with support regarding the issues to my email at tomas@casino.guru

Looking forward to your reply.

Thanks for your reply.

I understand and acknowledge that you had a bad experience in the casino; however, we may only intervene if there is evidence that your funds were unfairly removed. In cases where your gameplay was interrupted and you experienced a technical error, the best course of action is to inform the casino and provide details of the game round to the casino to launch an investigation. Also, we recommend stopping playing the particular game to prevent frustration if errors persist.

We are unfortunately unable to conduct investigation without specific proof. The fact that the casino has bad reviews, ongoing technical issues with games and players seemingly can't win there isn't reason enough for us to confront them.

Please let me know if there is a specific incident where your money was unfairly removed.

Looking forward to your reply.

Dear WeronikaNNN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru