The player from Germany reported that the casino was a scam, as his winnings were not paid out due to ongoing 'technical problems with the payment provider.' He had experienced this issue with four separate withdrawal attempts across different payment methods and had received no support from the casino. The issue was resolved after the player marked the complaint as resolved, indicating satisfaction with the outcome. The Complaints Team acknowledged the resolution and offered further assistance for any future issues.
Spinbara Casino - Player's withdrawals are being delayed.
Resolved
Our verdict
Case closed
Amount: €324
Spinbara Casino
Safety Index:Very highCase summary
Discussion
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3 months ago
Translation
The casino is a complete scam. Winnings aren't paid out because there's always a "technical problem with the payment provider." When you email the support team, you get no response. I've had 4 withdrawals (bank, Visa, Skrill), 4 times with technical problems. 100% payout fraud. Live chat can't help either.
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Public
Public
3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear Cryst111,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinbara Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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Public
3 months ago
Translation
Haven't had a successful withdrawal yet.
KYC is not required, but ID card was still reported to support
Winnings were without bonus
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Sensitive attachment
Sensitive attachment
3 months ago
Translation
no KYC required
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Public
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Cryst111,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
