The player from Germany requested a withdrawal three weeks ago after completing the wagering requirements for a bonus, but he faces delays attributed to an overload of requests. He has not undergone any verification process and has not received any payout.
Spinbara Casino - Player's withdrawal is delayed and unpaid.
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Current status
Waiting for Casino Guru to reply
0d 6h 28m 3s
Spinbara Casino
Safety Index:Very highCase summary
Discussion
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1 week ago
Translation
I deposited €200 on December 27, 2025. Once the money was gone, I redeemed the 100% bonus and had to wager approximately €12,000.
I completed the entire process and then continued playing until I finally reached the current balance. In the customer service chat portal, I keep being told that the payout is delayed due to an overload of requests.
What also seems suspicious to me is that I haven't had to carry out any verification yet.
I have not yet received a payout from this site.
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear CarlzumO,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you tried contacting customer support whether KYC verification is needed?
- Did you play casino games or bet on sports?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
