The player from Germany is facing a delay in withdrawing €1,500, which he has in real money after meeting all bonus wagering requirements. He requests assistance from Casino Guru to expedite the withdrawal process as it has already been pending for a month.
Spinbara Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 18h 33m 6s
Spinbara Casino
Safety Index 8.3 HighCase summary
Discussion
Public
Public
2 days ago
Translation
Ladies and Gentlemen
I successfully completed the bonus wagering requirements. My bonus balance was fully converted into real money, and my real money balance was €3,200.
I then continued playing and lost €1,700. My account now has €1,500 in real money, which I would like to withdraw.
The withdrawal is not being refused, but has been delayed for some time. Since it involves real money and I have fulfilled all bonus requirements, I request that Casino Guru review the case and assist me with the withdrawal.
It would be helpful if you could ask the casino to provide an answer regarding my withdrawals.
Thank you very much for your help.
Automatic translation:
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11 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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11 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
