The player from Australia requested a withdrawal over 5 business days ago, but it remains pending despite multiple inquiries to customer support that yield generic responses. He seeks an update on his payment from Spinbara.
Spinbara Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 29m 45s
Spinbara Casino
Safety Index 8.3 HighCase summary
Discussion
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3 hours ago
I requested a withdrawal more than 5 business days ago, and it is still pending. Customer support keeps telling me to wait 3–5 business days, but that timeframe has already passed. I have contacted support several times, and I only receive the same generic response without any clear explanation or estimated payment date.
This situation is very frustrating. I would appreciate it if Spinbara could process my withdrawal as soon as possible or at least provide a genuine update on the status of my payment. I hope Casino Guru can help resolve this issue. Thank you.
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear alexm75,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Jean
