The player from Germany is facing issues with withdrawal as she has not received her refund after over 10 days, despite the casino confirming the payout. Additionally, she is not receiving responses to her emails and inquiries.
Spinbara Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
5d 11h 48m 46s
Spinbara Casino
Safety Index 8.3 HighCase summary
Discussion
Public
Public
2 days ago
Translation
Hello,
After the casino confirmed my refund and processed the payout due to an unjustified reopening, I still haven't received the money after more than 10 days. I'm getting no response to my emails and inquiries.
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Were you previously self-excluded from Spinbara Casino?
- If so, could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
- Could you please advise on the timeline of the events? Specifically, when did the casino reopen your account, and when were you informed about the refund?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
