HomeComplaintsSpinbara Casino - Player's withdrawal is delayed.

Spinbara Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 23h 2m 2s

Spinbara Casino
Safety Index:High

Case summary

The player from Poland is experiencing a delay in receiving their withdrawal request of PLN 4,900 made two weeks ago. Despite repeated inquiries, they continue to receive the same response regarding the processing of their payments.

Public
Public
3 hours ago
plTranslationgb

Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.


Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.


Automatic translation:
Public
Public
58 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
58 minutes ago

Dear Rybaqq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Rybaqq has 6d 23h 2m 2s to reply

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