The player from British Columbia had requested a withdrawal two weeks ago but faced delays in processing. The casino assured him that his funds were secure, but he was still unable to access them. The player was advised to be patient as withdrawals could take up to 14 days to process. After receiving a partial payment, the player continued to experience delays but eventually marked the complaint as resolved. We closed the case following the player's confirmation that the issue had been settled.
Spinbara Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: C$1,200
Spinbara Casino
Safety Index 8.3 HighCase summary
Discussion
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3 months ago
Casino says there is a delay in processing but that my funds are secure and safe.
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3 months ago
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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3 months ago
I’ve never had it take this long before and didn’t realize it normally could take two weeks. I put the two deposits in one on the 19th and the other on the 20th. They’ve actually paid me the one I put on the 20th yesterday so I’m hoping they pay the bigger portion soon.
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3 months ago
Thank you very much for the update, JamesBerrow1976. Great news! Hopefully, you will receive your winnings soon. Let's give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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2 months ago
Still no payment. Just the same response back everytime I ask. Your money is safe, just a processing error. Thank you for your patience.
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear JamesBerrow1976,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
