Spinbara Casino - Player’s withdrawal is delayed.

Hello.

I'm a new player at spinbara casino. Deposited 40€ and finished playing with 120€ balance. As new customer I tried to make withdraw, which I set to my Visa card on 20-08-2026. Support says that approval is taking up to 3 working days. I wait. Today is 11th working day since I set that withdraw and first step of approval is still not completed. I have checked and they don't want me to KYC. Spoken with support which is saying same thing all time (in short) "we have delay you will receive email when finance department approve it". They don't want to say when they approve that withdraw. I'm understand a little hold up because I'm a new customer but if they say 3 working days, withdraw should be on my account in max 5. Also every day I receive a message with deposit bonuses offer from them, which I don't really want until I get my winnings. Thank you kindly for help with resolving this matter.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika